Community Forum

Give us back control

Highlighted
New Poster

Give us back control

I want to opt out of having XFi control everything. It's picking bad WiFi channels. I pay for 1GB speeds and I get 20mbps because it thinks it know what wifi channel is best, so it picks the busiest one. How can I control my modem from 10.0.0.1 like the old days?
Highlighted
Diamond Problem Solver

Re: Give us back control

Get your own equipment will accomplish that

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Official Employee

Re: Give us back control

Hello you can turn off xFi advanced security and like you mentioned you can sign into the Gateway portal and then pick any channel you like and lock it to that by clicking manual and turning off automatic channel select.  Xfinity recommends you let the Gateway pick the best channel for you and if you use pods then you will have to leave it to select the best channel.  A guide is below to turning off xFi advanced security.

 

If you want full control of your modem/router settings you can always either buy your own router and go into bridge mode by turning off the wireless built into the xFi Gateway or you can purchase your own modem and your own router or combo Gateway etc.

 

https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Give us back control

I disabled advanced security a while ago and that only appears to be linked to security events (browser protection, firewall etc). The wifi settings are still locked.

Do I really need to buy my own equipment because of this update?