Hi, Please give it sometime it sounds like the website is down and it will be up soon thanks!
Whole-Home WiFi evaluates a customer's network performance to help ensure the most WiFi coverage throughout the home. Once the assessment is completed, the evaluation will provide you with one of two possible results: xFi Pods Recommended or Coverage Looks Great - No Pods Recommended.
Xfinity xFi Complete customers receive an email the day after activating your xFi Gateway. This email will highlight the benefits of xFi Complete notifying you that your Whole Home WiFi evaluation has begun.
We recommend connecting all your WiFi-enabled devices as soon as possible following activation. After the initial assessment period, if you're an xFi Complete customer, you'll receive additional emails with information about your xFi network performance. Some customers may even receive recommendations to optimize the network further.
After the Whole Home evaluation is complete, the results are sent to the primary email address on file. Depending on the results, you will receive one of the following emails:
Keep in mind, the three xFi Pods at no additional cost offer must be redeemed online using the link provided within the email. This offer cannot be fulfilled by technicians or by an agent at a Comcast Service Center Retail Store or Xfinity Store. If at any given time, you need or want more Pods, they can be purchased here, xfinity.com/xfipods.
I hope this helps. I have your private message regarding your order and will be replying shortly.