Community Forum

Free Xfi Pods Link not working

New Poster

Free Xfi Pods Link not working

I upgraded to Xfi Advantage a few weeks ago and today received an email telling me my wifi assessment was completed and that they determined I was entitled for 3 free Xfi pods, since the wifi has honestly been horrible and my home is rather big.

When I click the link to get the pods for free that I received in the email, I'm redirected to the Xfi pods page, I click on "Get Pods" and then redirected again. The page shows some loading and text like "Adding to your plan", etc. After a few seconds it redirects once more and shows a page that says "please contact one of service representatives" or something similar to that. I've now chatted with 4 different people, and called Comcast directly and their solution is, well, they have none. They say the only way to get the pods is via the link, which doesn't work. What am I supposed to do here? 
Official Employee

Re: Free Xfi Pods Link not working

Hi, Please give it sometime it sounds like the website is down and it will be up soon thanks! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!