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Extreme internet upgrade speed

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Regular Visitor

Extreme internet upgrade speed

I upgraded to 150 "extreme internet", but the download speed is very slow. What should be the average speed over Wi-Fi?

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Silver Problem Solver

Re: Extreme internet upgrade speed


@nrt wrote:

I upgraded to 150 "extreme internet", but the download speed is very slow. What should be the average speed over Wi-Fi?


wifi will never come close to your Plan's speed.  150 down is approximate for an ethernet connection.

Check out the beta speed test:

https://speedtest-beta.xfinity.com/


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I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Extreme internet upgrade speed

Greetings, nrt! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear you are running into some issues with your download speeds. It would drive me batty if I wasn't getting the correct speed. I would like to look into this issue for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Extreme internet upgrade speed

Hello, nrt. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!