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Devices unpaused but won’t connect

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New Poster

Devices unpaused but won’t connect

Two devices I paused and unpaused arent connecting anymore
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Silver Problem Solver

Re: Devices unpaused but won’t connect


@Charityshac wrote:
Two devices I paused and unpaused arent connecting anymore

Do they appear in the xFi app/website?


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Official Employee

Re: Devices unpaused but won’t connect

Greetings, @Charityshac! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having an issue with your devices connecting. If you are still needing assistance, please feel free to send me a PM with your first and last name so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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