Friday my husband and I updated our iphones to ios 14.0.1. The following day our Apple Watch Series 4 both updated to Watch os7. Now in the xfi app our iphones and watches keep changing names. It seems that when we leave our home network or reboot our iphones or watches and they reconnect to the network they have a different name and the correct iphones and watches are showing as not connected. I get an email, a text and a notification on my watch each time this happens. It seems that it's a software glitch. Xfiniity said its an Apple glitch and Apple said it's an Xfinity glitch. Whosever glitch it is it needs fixed. We use services that cost us hundreds of dollars each month from Xfinity and buy Apple products that take two years to pay off via Xfinity mobile. Xfinity kept having me reset my router, wait on hold then hung up. Needless to say I'm frustrated. I don't want to reset my Apple devices as it's time consuming and I don't think it will help. I've googled "multiple devices in network" and the search brings me back to Xfinity. I need some help here. My only option for now from Apple is to wait for ios and watch os updates to come out. Does my XB6 router need updated. Does my xFi app need updated? Is somebody working on this so that each time I call for technical support I'm not passed to the other company?
My iPhone 7 Plus is showing up twice in connected devices, with different names, and with different phone details (one device shows it's using ios 11, the other says 14, which is accurate). What strikes me as more disturbing is that my wife's iPhone 10XR is showing that it's not connected when it clearly is. Sometimes it doesn't show on the device list at all. That could be happening with an unauthorized device and I'd never know it. Very disturbing, and this new wifi control app is practically useless. All I can do is pause a device, not block it from the network completely. Please, Xfinity, fix this security issue.
That’s very similar to what I see. If I click on device info I see iPhone 13 with iOS 11 and others. It’s ridiculous. To make it worse I can not reply from using Safari browser. If I click on a post in it fills my screen like a word document. I may try chrome and see if that’s any better. XFinity told me the apple software is buggy and Apple told me Xfinity has issues they aren’t aware of yet.
EDIT: It seems better using Chrome. Right now showing not connected are multiple iphones for myself with various operating systems. The xFi app wants me to assign the new devices that have been showing up since Friday, but I'm not going to in case is causes a problem when the issue is fixed.
The xFi app was updated on my iPhone yesterday, but nothing has changed. After it updated, I was asked to review the app in the app store which I did. I gave it one star and then went on the to explain my reasons. I then scrolled thru the other recent reviews and found that most are less than three stars with the majority of reviews being one star reviews. So I'm not the only one having problems with it. It appears that for the last year or so the app has been a problem for some people. For a good while I depended on this app to tell me who was connected to my home network and what websites were being blocked. I checked the app every morning. No more. One phone tech asked me not to edit any incorrect devices or assign them as he believed that the problem would eventually go away; it happens everytime Apple does a big ios update. The Apple devices that were updated are broadcasting their name to the router and they are currently incorrect. It's a reasonable explanation as the only devices that are giving me duplicate are the iphones and apple watches. My notebook, HP printer, Kindle, sound system, etc never show duplicates. So, I wait and hope the ios and apple watch updates solve the problem. Xfinity doesn't seem to be doing anything and Apple's only route is to reset the devices, which is time consuming so I refused thinking that it wouldn't solve the problem.