Hi, @Firsttimecaller, sorry to hear this. Can you let me know if the issue is still occuring? Do the devices pause randomly, or do they seem to be pausing on a schedule?
If this is still an issue, please send me a private message with the device name or MAC address for the ones that keep pausing and we can look into it. Thanks.
Randomly, I have a couple of devices, but most specifically my daughter's iPhone keeps getting either paused ore bumped off. I fixed it yesterday by forgetting her connection to wifi, then re-adding the connection. But alass, this morning the 1st thing I got from my daughter is that her phone could not connect. She is a full time college student and is home a lot doing homework, she indicated her PC has issues connecting recently also. I've personally not experienced myself, but I am certian she is experiencing issues. Can you assist?
Hi, can you please let me know if this is still happening? If so, please send me a private message with the name or MAC address of the device that is having connectivity issues.
add me to the list . in the last week, twice my wife's devices keep getting paused for no reason and since she then can't access the xfi app to turn them back on ; i have to. there's no set rhyme or reason or time for the pausing .. what can we do to prevent this; she works at home and it's delaying her ability to sign in on her devices and work.
Please include me on responses to this post. I am having a very similar problem. On my ipad and iphone I periodically get "this device is paused" message but I can go to another app or even another window in Safari and access the internet via wifi. This occurs at random times and for random websites/apps. I've tried rebooting the router, the devices, going into xfi and unpausing the few devices I do want to pause but nothing is working. It just happens on its own and usually at the worst time. I like the feature of pausing some devices but if I have to give that up so that I don't get this random problem on all my devices I gladly would.