Regular Visitor
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3 Messages
Devices are paused but still connecting
I am using xFi to control the amount of time my children are using their devices. I have active time limits set and have toggled to have them pause for the rest of the day once their limits are reached. Sometimes it works. They reach their time, and they are no longer able to play Roblox, Minecraft etc. And sometimes the devices say they are paused in the app, but the devices are NOT paused. They are still able to access the internet and do live streaming/gaming/ internet searches. Etc. This is VERY frustrating. The device will have the pause icon shown in the xFi app but the hours of online activity continue to tic up and they are still connected. And as I said, sometimes it works. There seems to be no rhyme or reason. Does anyone have an answer?
user_m5th11
Official Employee
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39 Messages
5 years ago
Hello, I will be more than happy to help you! Please send me your Xfinity account number and full name inside a private message. All you have to do is click on my name to send me a private message.
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6870521
New Poster
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2 Messages
5 years ago
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Crystalq76
New Poster
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1 Message
5 years ago
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
Hi there. I wanted to follow up on this and let you all know that we may need to open a request for you, if the issue with pausing devices is still continuing. Please let me know if you would like assistance with that!
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Lanemalone
New Poster
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1 Message
5 years ago
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6870521
New Poster
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2 Messages
5 years ago
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Roxdaniel
Regular Visitor
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3 Messages
5 years ago
Still an issue for me too. I private messaged a technician as requested, and never heard back.
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2rsmith25
New Poster
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1 Message
5 years ago
I am having the same issue where paused devices are still accessing the internet.
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Tinkerbell0133
New Poster
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2 Messages
5 years ago
I have this issue as well. They have no answers as to why this is happening.
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Tanderson822
New Poster
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1 Message
5 years ago
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peds1997
New Poster
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2 Messages
5 years ago
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orgak
New Poster
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1 Message
5 years ago
I'm having this same issue. The problem is when I pause the device, it still shows activity on the device. This has been happening for weeks and weeks and weeks.
When will there be a solution to this?
If the device is pause, it SHOULD BE PAUSED.
If it is paused then the device should not have access to the internet.
If this is not the right place to address these concerns then let us know where we need to send these concerns. It is not fair that we post here and there is no official response or solution.
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Hurley18
New Poster
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1 Message
5 years ago
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MikeM9009
New Poster
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1 Message
5 years ago
It appears since the recent update, there is an issue with the auto-pause feature in the app. (time limit met or bedtime reached). A manual unpause then pause helped with some but not all devices. In my case, it's cell phones that appear to ignore the pause feature altogether, even tested it out on my own phone and I had a connection just fine. I really loved how the app uses to function before, now I have to be the bad guy and take the phone away altogether. No, Comcast I'm not asking you to parent my children for me, but the feature was really great, and can it please be looked into?
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oraaljan
New Poster
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3 Messages
5 years ago
I have the same problem even if you manually unpause and pause still my son's device is connected and has the internet playing Roblox.
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