New Poster
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1 Message
Device paused or in bedtime mode.
I recently ended up pausing one of my devices for a short period of and afterwards have been unable to use it, even after unpausing. I read on past past threads that forcing a rules update could work but don’t really think I would have the ability to do that on my end.
XfinityHana
Official Employee
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124 Messages
6 years ago
Hi @Asher418
I was able to look up your account and cleared out any old bedtime mode/pause rules. Could you please let me know if that has resolved the issue for you?
Thanks,
Hana
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