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Data is being pulled from devices even when they are off

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BamaMom1
New Poster
‎03-02-2020 11:32 PM

Data is being pulled from devices even when they are off

After going over data allotment last month, i am watching it and with only 2 in the house and no gaming we shouldn’t go over when we are both working and out of the house for hours. The data is pulling very high when the unit is off, any suggestions besides pausing all units every day? Help?
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RobertWy
Silver Problem Solver
‎03-03-2020 07:57 AM

Re: Data is being pulled from devices even when they are off

I discovered my Chromcast Ultra was pulling data even though it wasn't connected to my TV; it DID HAVE an ethernet connected to it, so I assume it was communicating with the Mother Ship while not in use by me.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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