New Poster
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4 Messages
Data Usage
We have experienced a sudden and unexplained 500% increase in our data usage this month. Tech support directed us to the xfi app so we can see which device is burning the data. I cannot find data useage on the app, it only tells the percentage of time used. Can someone tell me how to find the data usage on this app? Or, is it not possible?
DanCon1
New Poster
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4 Messages
5 years ago
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CCAmit
Frequent Visitor
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15 Messages
5 years ago
You can via iOS Settings -> Cellular -> xFi. It is unlikely that you will find xFi to be a data hog.
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1laurenr
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1 Message
5 years ago
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InsertUserName
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1 Message
5 years ago
Same issue as OP.
Background, I signed up for a 'fast' plan. There was no mention of a data limit by salesperson. The estimator estimates I should be at 40%, but im at 90%+ in the first month. So, where is the tool that allows me to find the device that is using the most data? It is unreasonable to charge overage fees on something that is not observable. I will check back in a couple of days, then I guess I will just cancel service if there is no response.
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DanCon1
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4 Messages
5 years ago
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Petek01
Contributor
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135 Messages
5 years ago
I experienced an increase this month also. I'm usually at less then 100gb/month...this month I'm almost at 500gb... No explaination available...
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Petek01
Contributor
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135 Messages
5 years ago
I just remembered that we had one of the 'wifi' satelite boxes installed (it replaced a cable connected box) i the bedroom. (Xi6-A?)
Is this what made my data useage jump so much? I thought TV viewing through the boxes (not streaming) did not count towards the data cap.
Does anyone know ?
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Spearfish8
Frequent Visitor
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10 Messages
5 years ago
There was a problem with data usage counts in September and Comcast is aware of this. The Xfi only tells the percentage of date used per device - not how many G used by device. They told me the to use the Xfi app too when asked what device was using all of the data I was being charged for. They are supposedly going back and fixing their mistake but I have yet to see it on my account. We went from using 70G a month to using 1250G and we were out of town the last 10 days of September! I checked and nothing was going through our modem but the data was going up hourly at an alarming rate. They should have to give us detailed usage reports every month on our data usage.
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Petek01
Contributor
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135 Messages
5 years ago
Well, well, well...lookie here..
"Comcast's data-usage meter gave thousands of customers inaccurate readings for two months because of a software bug, causing the broadband provider to incorrectly charge about 2,000 users for exceeding their monthly data caps."
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Spearfish8
Frequent Visitor
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10 Messages
5 years ago
My September data says the same thing - unavailable. It still shows I have used one of my free overage months which is not right.
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Petek01
Contributor
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135 Messages
5 years ago
And now there are no statistics for August or September. My data usage for October is already over 50% of what I normally use...12 days into the month..
08/01/2019 - 08/31/2019
09/01/2019 - 09/30/2019
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Powerfader
Frequent Visitor
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12 Messages
5 years ago
One way to find out, although cummbersome and very time consuming, is to pause all your devices and then turn only one on and monitor it. Then the next , and next, each day until you can isolate the particular data usage of each device.
FYI, if you are using a streaming device make sure you back totally out of that app. Just turning off your TV does NOT necessarially turn off that app. In-other-words, that app is still still active and using data!
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