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Hello. My apologies that you are experecning issues with the app. Please attempt to uninstall and reinstall the app and see if the issue repeats itself. If the issue is still present, please attempt to go online and visit the Xfinity xFi Web Portal and see if the issue is there as well. Please visit : https://www.xfinity.com/support/articles/xfi-app-and-portal on how to get to Xfinity xFi on a web broswer.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
