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Connected devices

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Regular Visitor

Connected devices

I’m am completely confused. Why does my WiFi show either connected devices as not connected, or not connected for some time that according to that device IS connected to my WiFi?
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Official Employee

Re: Connected devices

Hello. My apologies that you are experecning issues with the app. Please attempt to uninstall and reinstall the app and see if the issue repeats itself. If the issue is still present, please attempt to go online and visit the Xfinity xFi Web Portal and see if the issue is there as well. Please visit : https://www.xfinity.com/support/articles/xfi-app-and-portal on how to get to Xfinity xFi on a web broswer. 


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