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Connected Chromebook showing as NOT connected

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Connected Chromebook showing as NOT connected

Devices are not showing in the app that are in fact connected and therefore I cannot use parental control on kids devices.  I am specifically looking for a connected Chromebook.  The firmware is up to date on the modem/router.

Please advise.  Thank you!

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Re: Connected Chromebook showing as NOT connected

Same problem I'm having, my child has a galaxy a20 and is still online, but it does not show up, I am sure she is using a DNS but there is no where to check!!