I have the latest modem (the white one) which I installed last week. I downloaded the xFi app and received the message "You need to upgrade your equipment... ". I called xFinity and a tech came out yesterday, installed a new box outside (on my house) and ran new wiring to the outlet.
I still cannot use the app. Sometimes I get a new message the says I cannot access unauthorized sections of 'my account'.
Please help. I purchased the pods and cannot activate them until I can use the xFi app to do so.