Re: Cannot access to xFi pannel - Xfinity Help and Support Forums

LiGhtime · ‎10-12-2019

I tried to access the xFi web portal, but it said I need to upgrade to the new equipment. And after I clicked the upgrade button, it told me "You Have the Latest Equipment".

Please, someone, help me.

RobertWy · ‎10-12-2019

@LiGhtime wrote:

I tried to access the xFi web portal, but it said I need to upgrade to the new equipment. And after I clicked the upgrade button, it told me "You Have the Latest Equipment".

Please, someone, help me.

What is the make and model number of your xFi Gateway?

https://www.xfinity.com/support/articles/broadband-gateways-userguides

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I am just a customer, volunteering my time to help other customers here in the Forums.
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LiGhtime · ‎10-12-2019

It's a CGM4140COM, rent from the Xfinity store!

RobertWy · ‎10-13-2019

@LiGhtime wrote:

It's a CGM4140COM, rent from the Xfinity store!

Have you tried again?

https://internet.xfinity.com/

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!