I was given a link to order the 3 free xfi pods and it never worked. I called customer support on 2 different occasions and they have no answers for me other than to post on this forum in hopes that someone will get back to me. They told me that the link has now expired as of February 4th but I have been trying to order them since early January.
Thanks for reaching out. I was able to pull up your account & take a look at the issue you described. I have sent you a private message with additional information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page. Thanks!
I went into the store and they said that I qualified for the free pods and they would send them out. I have not seen them and when I called in Customer service said I woul need to up grade my service for $11 a month to qualify. I have just added a wireless modem at the other end of my home and it as a very weak signal. Not sure if I should go back to the store or if you can help here.
I'm sorry for the inconvenince. Free pods are only offered to customers that have signed up for the xFi Advantage package and their wWiFi assessment detemined that their network could benefit from pods. You could either purchase a pack of pods (information available here - https://www.xfinity.com/support/articles/xfi-pods-faqs) or switch your package to xFi Advantage.
Was your account an xFi Advantage account? I don't see any history that indicated that your were an xFi Advantage. Unfortunately xFi Advantage has been retired in the region of your service address so we wouldn't be able to add it to your account.
The Wifi Assessment and the free xFi Pods that are recommended when the WiFi Assessment determines that you could benefit from pods is only available for xFi Advantage customers. If you've completed an online form to get free pods, those forms were created for xFi advantage customers and eligibility is checked before the pods are fulfilled.
I have been to my local Xfinity store twice now and they have said I qualify for the free pods. Both times they said they had placed too order. Guess what, no pods. We are all Xfi advantage in this area.
I'm sorry for the inconvenience. Unfortunately, I do not see the xFi Advantage rate codes on your account. Please let me know if you've signed up for xFi Advantage in the past and there was an error in setting up your account.