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Cannot Change Network Settings - xFI & NO pods

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New Poster

Cannot Change Network Settings - xFI & NO pods

Hello,

 

I am not able to change any network settings such as mode, channel selection, channel, bandwidth etc. It is all greyed out and says it is automatically controlled. I do not have any xFI pods.

Can my access be restored so that I can adjust these settings?

@ComcastRachelH 

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Silver Problem Solver

Re: Cannot Change Network Settings - xFI & NO pods


@ibhagat wrote:

Hello,

 

I am not able to change any network settings such as mode, channel selection, channel, bandwidth etc. It is all greyed out and says it is automatically controlled. I do not have any xFI pods.

Can my access be restored so that I can adjust these settings?

@ComcastRachelH 


What is the make and model of your gateway/modem?


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Cannot Change Network Settings - xFI & NO pods

Thanks for the response, see below:

Model Name
CGM4140COM
Vendor
Technicolor
Revision
2.2
CM MAC
441C128E6829
Firmware
CGM4140COM_3.7p16s1_PROD_sey
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Contributor

Re: Cannot Change Network Settings - xFI & NO pods

Comcast has done this intentionally.  People have been complaining forever and THEY DON'T CARE.  Just start looking at your own router if you want to be able to have actual control of your own wi-fi network.