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Blocking Roblox

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Blocking Roblox

Hello Everyon,

I have created a profile for my son on my network and have limited his access to the internet for 2 hours a day, but when his device is connected to the internet he plays Roblox and this continues until someone manually disconnects his device from the network by turning off the wifi on his device otherwise he keeps playing and the internet access is not stopped to his Roblox. To be specific and make it short, once the 2 hours limit is met his Roblox still has an internet connection and he keeps playing until I realize it and manually disconnect him. Is it a bug with the firewall or something else?


Thank you,

Official Employee

Re: Blocking Roblox

Hi @oraaljan

Thanks for using the Xfinity Forum to share your experience. I have run across a few other posts where customers are reporting the same issue regarding pausing and unpausing devices after a recent update. Feedback like this is helpful when reporting to our engineers and app developers. I want to gather a few details so I can open a support ticket to get this resolved. 

Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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