It looks like many Xfinity Advantage customers, like myself, are experiencing the same, deceptive issue with Comcast. Based on all of the "Re: Cannot Order Free xFi Pods" posts that I've seen, I could essentially copy and paste any of those posts which discuss almost the same issue that I am having. After receiving an email from xfinity (January 2, 2020) promising me three free XFi Pods because their assessment of our 4,250 sq. ft. home indicated we needed them . . . and we definitely do. But, the link provided to order them wouldn't work. So, after four phone calls to customer service: two in January, one in February and one in March, and COUNTLESS hours spent on the phone during these calls, AND after actually being guided on filling out and submitting the correct order form during the call in March . . . still nothing. Now it's May 13th and still nothing. This is the most frustrating situation that I have ever dealt with. It feels blatantly misleading and I can see by all of the other pleas for help that I am not the only one who has been mislead by Comcast. Please Comcast/xfinity/xFi, I just want someone in customer service who actually cares to contact me. I would like Comcast/xfinity/xFi to make good on their commitment and provide the products and services that they promise. Who at xfinity is going to step up and finally help do the right thing to get this resolved for me and countless others?
I am in the same situation. Comcast has now told me only the local store can honor this but due to COVID-19 the store is closed. So, no free xfi pods for me too. I don't understand why Comcast customer service can't honor this commitment and they seem to not care.
i have the same problem. spoke to 4 representatives with no luck. i chatted with an agent and got this ohone number to call, give it a try i just did and im im ghoing to see what happens after 5 days.
Thank you, I'll give it a try! (Even though I dread the thought of yet another phone call of indeterminate length, haha.)