BRIDGE MODE! XFINITY WILL NOT FIX ISSUE! RIDICULOUS ALMOST A. WEEK NOW

[jasonlangheim]

Xfinity has had my home network
Messed up for almost a week now. All of a sudden I was not able to access the Xfi App do to the wrong modem showing active on my network. It was working perfectly find then they made a change and ever since I have not been able to access my account or home network. My home security system is paused and therefor I haven’t been able to access my cameras and just last night someone broke into one of our cars! I have called about this issue 3 times and all xfinity does it claim they fixed it and I have to wait up to 24 hours for my correct home network to appear in the Xfi App. I am getting fed up with them and am ready to cancel it! Now when I go into the app it says the modem is in bridge mode when it is not!!!!

[ComcastTambrey]

Hello, jasonlangheim. Welcome to the Xfinity Forums!

I'm sorry to hear you've been having trouble with your gateway and the xFi app that has resulted in your home security being compromised. I would like to work with you to get this corrected as quickly as possible so you can feel safer at home again. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 To send a private message, click my name "ComcastTambrey", then click "send a message".