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Assigned devices no longer assigned and are now renamed

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Assigned devices no longer assigned and are now renamed

I have about 20 devices connected to my xFi Modem/Router. I went through and created Profiles for everyone in my family and assigned devices to each profile through the xFi mobile app (and then also through the online portal). Some devices lose their assignments and are now renamed back to their MAC address or some other random numbers. This has happened twice now. Is there a way to keep this from happening? I do not want to go through and rename and reassign 20+ devices every time I want to pause a profile or group.

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Re: Assigned devices no longer assigned and are now renamed

This is happening to me too. Anybody found a solution?

 

In addition, I tried to assign a device and it reset back to being unassigned.