Community Forum

Arris Device just connected to your home network

New Poster

Arris Device just connected to your home network

Received text and email this morning at 4:59am indicating a device called ARRIS Arris Device just connected to your home network. I have not added any devices and was asleep at the time.  What is this?

Silver Problem Solver

Re: Arris Device just connected to your home network


@Lew55 wrote:

Received text and email this morning at 4:59am indicating a device called ARRIS Arris Device just connected to your home network. I have not added any devices and was asleep at the time.  What is this?


ArrisGro are your X1 STB's.

 

Arris could be your Xfinity Gateway.

 


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
New Poster

Re: Arris Device just connected to your home network

Thanks Robert.  Saw you too had received this message as well as other customers. Been with xfinity since this summer but this is the first time the message had popped up.

New Poster

Re: Arris Device just connected to your home network

I just received the same message. We have not added anything new for quite a while. Is this something to be concerned about?

Silver Problem Solver

Re: Arris Device just connected to your home network


@NP13 wrote:

I just received the same message. We have not added anything new for quite a while. Is this something to be concerned about?


No - it is probably your X1 STB's or your Xfinioty Gateway.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!