Frequent Visitor
•
6 Messages
App problems after moving
Hello,
Last week I moved to a new house.
The service was not moved. I added a new service address for the new house and a few days later I stopped service at the old address.
Internet and TV work fine at the new address but I have lost access to most of the mobile apps.
XFi, MyAccount, Stream do not work. I get a 'sorry not able to connect, please try again' message.
The xfinity mobile app works fine..
I have tried clearing data, reinstalling, etc but the problems remain.
Can you assist?
Thanks!
lpapachr
Frequent Visitor
•
6 Messages
6 years ago
I do not get a login error.
My credentials are accepted and then I get the try again later error.
For the stream app I get no errors but I see no live-tv channels in the app.
For the few days that both addresses were active I was asked to select between the old and the new service address. The problem started once I returned the equipment for the old address.
I guess that somewhere in the system the apps need to relinked to my new address
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