App/gateway keeps pausing all devices for one user
Hi! Approximately every 15 minutes my youngest son's profile is paused. It's not during a scheduled downtime nor has he used all his allotted time for the day. We will go in and unpause it only to find 15-20 minutes later it has been paused again and he can no longer use his devices (phone & xbox) Why is this happening and how can we fix it?