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App/gateway keeps pausing all devices for one user

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App/gateway keeps pausing all devices for one user

Hi!
Approximately every 15 minutes my youngest son's profile is paused. It's not during a scheduled downtime nor has he used all his allotted time for the day. We will go in and unpause it only to find 15-20 minutes later it has been paused again and he can no longer use his devices (phone & xbox)
Why is this happening and how can we fix it?