i've recently received a new router (model #TG1682G) and it is now blocking me from sites i've been able to goto before with no issues whatsover.
when the browser (doesn't matter which one i use) asks if i want to proceed, i get this page
so, then i follow the instructions:
a) there's no such thing as "Protected Browsing" as an option (via app or computer)
b) when i do select what i believe is the 'new' protected browsing: "Advanced Security", i disable it and nothing changes other than the little switch to show me i've disabled it.
same results via any browser. i've restarted the computer, waited plenty of minutes for it to kick in, cleared my history, cache, etc...NOTHING.
can i please have specific instructions on how to disable this feature from an xFinity expert on here? if you only knew the amount of my life i've consumed just getting this router in the first place, i simply do not want to invest the time to speak to someone who barely understands me on the phone.
their instructions on the page pictured above simply do not work unless i have that as an option, which is clearly not there.
Solved! Go to Solution.
Both of the Pasteboard links display "Image not found".
Does https://www.xfinity.com/support/articles/xfinity-xfi-faqs#protect help? "Advanced Security" and "Protected Browsing" are both described on that page.
thank you very much for your prompt reply!! this looks promising because i can actually see a switch for Protected Browsing.
will know in 5 minutes, but i'm sure it will work because your instructions were the only ones that actually matched what i should see.
very much appreciated! ty!!
** UPDATE: FIXED!! **
jweaver0312 saved the day! thank you sir!!
well that's wack. the only reason i used that site is cuz when i uploaded the images here, after selecting preview, they disappeared.
let's see if they work if put em in this reply.
** it's fixed now ONLY thanks to the instructions found on this thread **