Last month we updated our modem. We were having no problems before that. Now time does not record properly, and is just unlimited for everyone. The kids have a 2 hour limit during the week and today one was online gaming for at least 5 hours and another was watching youtube videos all day. We have bedtime settings turned on and they work great. I can get active time to work for short periods but I have to power cycle the modem, doing a reset won't fix it.
I have talked to four agents and spents hours of time talking to them, but their fix never lasts more than two days. How do I make it work?