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5ghz & 2.4ghz

New Poster

5ghz & 2.4ghz

After updating my router I lost my 2 networks -one 5ghz and one 2.4ghz ... the 2.4 is for my home cameras and wifi power outlets that will ONLY work on the 2.4 ghz. In order to set them up, my set up device (phone) has to be linked to the 2.4 ghz also. After speaking to tech support for over a hour, the tech had very little idea of what I was attempting to do, and had no idea how to do it anyway... and literally attempted all the things I tried first. The cameras and power outlets are extremely important because they operate numerous external lighting and pond pumps. As well as security cameras for my home security system. PLEASE HELP ME
Diamond Problem Solver

Re: 5ghz & 2.4ghz

Have you gone into the Xfi app or my account app and separated them?

I am a Retired Official Comcast Employee
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New Poster

Re: 5ghz & 2.4ghz

I just got a new router but none of my house lights would work since the router was on 5ghz. Xfinity has taken away the option to pick whether you want 2.4 or 5,they decide what's best for you. Most smart products only work on 2.4. the techs were no help. It took a hour but I figured out that in the xfi app,you can separate the networks and rename them. Now it works. It would be nice if they told you these things BEFORE you upgrade
Contributor

Re: 5ghz & 2.4ghz

Good luck.  Comcast has been messing this up for 2 years, and has apparently started pulling the plug on everyone else who in the past was able to do this (they admittedly somewhat need to do this for pods, but probably could make it so they didn't have to).  Notice how many more threads about this have shown up recently?  2 years ago no one knew what us few were talking about when we started yelling about it, now it's coming up more often. 

 

The folks you get at Comcast are clueless as they spout off just the info they see in their knowledgebase screens using outdated information and 90% of those people have no idea how a Wi-Fi network even operates.  IF you are lucky you might be able to get a Level 2 or higher (do they exist?) who at least knows what you are trying to do and in an even greater longshot they'll be able to help fix it, but I wouldn't hold my breath.  Might as well just start shopping for your own router and modem now and get it over with.  It's a shame because in many ways their hardware is pretty good, but like the Comcast of old, they seem to find a way of messing it up in the simplest of ways.

 

They say there's a feedback mechanism for these kinds of problems...but it's a blatant lie and they don't care about it at all.  It's a SUPER EASY fix with ABSOLUTELY ZERO reason to be this way.