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2.4ghz devices unable to locate wifi network

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Regular Visitor

2.4ghz devices unable to locate wifi network

I came home to find all my 2.4ghz devices offline (blink camera, ring2, Sensi thermostat, and Chamberline garage door). When trying to reboot them the apps for all listed could not find my wifi network even though I have SSID on and both 2.4 & 5ghz enabled????? Any help would be appreciated 

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Silver Problem Solver

Re: 2.4ghz devices unable to locate wifi network

It appears Comcast has switched to a new way to edit our SSID/paasword.  

We can use xFi on the web to do it.

https://www.xfinity.com/support/status


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New Poster

Re: 2.4ghz devices unable to locate wifi network

Doesnt work
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Silver Problem Solver

Re: 2.4ghz devices unable to locate wifi network


@Edison214 wrote:
Doesnt work

Is this what you tried?


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I am just a customer, volunteering my time to help other customers here in the Forums.
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Edit WiFi Settings.jpg
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Regular Visitor

Re: 2.4ghz devices unable to locate wifi network

Thank you for your response. Tried that and still nothing. I'm thinking the 2.4ghz antennas were damaged after the recent brown out we had. Im just going to have it replaced or try to get it replaced. Wish me luck w/ customer service. 

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Regular Visitor

Re: 2.4ghz devices unable to locate wifi network

I don't see anything like that for my network ... is it because I'm using Pods?

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Silver Problem Solver

Re: 2.4ghz devices unable to locate wifi network

No


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I am just a customer, volunteering my time to help other customers here in the Forums.
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