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xfinity stream on roku tv has reduced maximum shows recorded at same time to 2 from 6?

lv305
Frequent Visitor

xfinity stream on roku tv has reduced maximum shows recorded at same time to 2 from 6?

xfinity stream on my roku tv has reduced maximum shows recorded at same time to 2 from 6 even thought the higher number was available before and I have 2 X1 dvrs in addition to roku tv.

Rustyben
Expert

Re: xfinity stream on roku tv has reduced maximum shows recorded at same time to 2 from 6?


@lv305 wrote:

xfinity stream on my roku tv has reduced maximum shows recorded at same time to 2 from 6 even thought the higher number was available before and I have 2 X1 dvrs in addition to roku tv.


it sounds like you have two set top boxes installed in your home. please use voice remote on each "about" and reply with the rest of the line to right of "STB Version".



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lv305
Frequent Visitor

Re: xfinity stream on roku tv has reduced maximum shows recorded at same time to 2 from 6?

sorry, do not understand your reply

Rustyben
Expert

Re: xfinity stream on roku tv has reduced maximum shows recorded at same time to 2 from 6?


@lv305 wrote:

sorry, do not understand your reply


if your equipment is X1 your remote should have a microphone button to use voice command 'about'. 



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lv305
Frequent Visitor

Re: xfinity stream on roku tv has reduced maximum shows recorded at same time to 2 from 6?

The issue is not with my x1 boxes, it is on my roku tv which does not have voice remote. Programs are being recorded on x1 devices, but not accessible on roku tv.
Rustyben
Expert

Re: xfinity stream on roku tv has reduced maximum shows recorded at same time to 2 from 6?


@lv305 wrote:
The issue is not with my x1 boxes, it is on my roku tv which does not have voice remote. Programs are being recorded on x1 devices, but not accessible on roku tv.

that's not how any of that works. 'if' you have DVR equipment (set top box) installed in the home, you have up to six tuners you can record at home and in the cloud (a separate server at Comcast facility that records programs). When you hit record on anything, the scheduler in the cloud tells the home DVR and the Cloud DVR to record the program. the Cloud DVR does not communicate/transfer programs etc with the home DVR. The previous questions are to help nail down the problem and capacities (like number of channels you can record at one time). There are a lot of plans and equipment choices in use by us customers.



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lv305
Frequent Visitor

Re: xfinity stream on roku tv has reduced maximum shows recorded at same time to 2 from 6?

Perhaps I am not expressing myself clearly, my insignia roku tv was able to record up to 6 shows at the same time and now it only displays 2 shows at the same time, only on the roku tv. Any shows over that amount are still being recorded, but are no longer accessible in the roku device menu. The shows are being recorded and are accessible on my x1 connected sets. The xfinity streaming app version 5.5.1 is installed on my roku tv. It appears that some software change may have limited the number of recordings accessible on the app since the recordings work fine on the x1 connected sets which do not use the streaming app.

Rustyben
Expert

Re: xfinity stream on roku tv has reduced maximum shows recorded at same time to 2 from 6?


@lv305 wrote:

Perhaps I am not expressing myself clearly, my insignia roku tv was able to record up to 6 shows at the same time and now it only displays 2 shows at the same time, only on the roku tv. Any shows over that amount are still being recorded, but are no longer accessible in the roku device menu. The shows are being recorded and are accessible on my x1 connected sets. The xfinity streaming app version 5.5.1 is installed on my roku tv. It appears that some software change may have limited the number of recordings accessible on the app since the recordings work fine on the x1 connected sets which do not use the streaming app.


please do one check.  when next you see the problem, use a smart phone/tablet and see if the very same issue is happening on the smart device. This will help diagnose what the next step might be.



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lv305
Frequent Visitor

Re: xfinity stream on roku tv has reduced maximum shows recorded at same time to 2 from 6?

After downloading the app to my phone, I can confirm that the same limited number of shows appear in the recordings menu
Rustyben
Expert

Re: xfinity stream on roku tv has reduced maximum shows recorded at same time to 2 from 6?


@lv305 wrote:
After downloading the app to my phone, I can confirm that the same limited number of shows appear in the recordings menu

ok now need to know which x1 (you have 2?) set top boxes you have in your home to verify one is a physical DVR which will prove the 6 tuner vs 2 tuners (DVR lite no DVR in home) available to record. from the first reply above........ it sounds like you have two set top boxes installed in your home. please use voice remote on each "about" and reply with the rest of the line to right of "STB Version" .... is needed. older X1 DVRs have a clock on the front. the newest 4k DVR has a single small LED on the front bottom-center and the box is strangely shaped viewed from the front

---------------

 \______/     (not rectangular)



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lv305
Frequent Visitor

Re: xfinity stream on roku tv has reduced maximum shows recorded at same time to 2 from 6?

Yes, I have the latest 4k box in the lr and an older model in one of the brs. Stb version AX014AN_4.4p19s1_PROD_sey for lr box
Rustyben
Expert

Re: xfinity stream on roku tv has reduced maximum shows recorded at same time to 2 from 6?

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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lv305
Frequent Visitor

Re: xfinity stream on roku tv has reduced maximum shows recorded at same time to 2 from 6?

5 days and still no answer to last post. Have chatted 3 times with xfinity csr service and had UDB file refreshed and modem refreshed and still nothing, Was promised a call from advanced team on chat also, but no reply 2 days later. Xfinity csr service appears useless.

 

Has no one out there experienced this problem before?

ComcastMichael
Official Employee

Re: xfinity stream on roku tv has reduced maximum shows recorded at same time to 2 from 6?

Greetings, @lv305! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize for the delay in response and appreciate your patience! I also apologize to hear that you are running into an issue with the Roku tv not being able to function as it did before when it comes to the stream app. I would like to have a look into this to see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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lv305
Frequent Visitor

Re: xfinity stream on roku tv has reduced maximum shows recorded at same time to 2 from 6?

As an update, I have now sent ComcastMichael a PM and am waiting for a reply.

 

For clarification, the issue is with the Xfinity Streaming App not the Roku TV. I had originally experienced the problem on my Roku TV, but as I confirmed in a previous post, the App has the same restrictions whether accessed via Roku TV, smartphone, etc.