Community Forum
@dray2 wrote:
I had a tech install a new modem yesterday and now get an error message -- "can only access xfinity stream on your in-house Xfinity WiFi".....which I am using but must not be recognized.
Error createDrmSession.403-102
Ideas?
it can take up to 24 hours for all the back office databases to become updated to the new modem. check the my account app, internet tab, and select the gateway/modem. compare the 'serial number' shown with the numbers on the new modem. do they match character by character?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hey @dray2,
Thank you for posting to the Xfinity Forums. Sorry for the experience you're having. I wanted to follow up with you to see if you're still receiving the DRM error code? If so, I'd like to help get it fixed. Please send me a private message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
