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xfinity beta can't be accessed on ROKU

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New Poster

xfinity beta can't be accessed on ROKU

I had a tech install a new modem yesterday and now get an error message -- "can only access xfinity stream on your in-house Xfinity WiFi".....which I am using but must not be recognized.

Error createDrmSession.403-102

 

Ideas?

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Expert

Re: xfinity beta can't be accessed on ROKU


@dray2 wrote:

I had a tech install a new modem yesterday and now get an error message -- "can only access xfinity stream on your in-house Xfinity WiFi".....which I am using but must not be recognized.

Error createDrmSession.403-102

 

Ideas?


it can take up to 24 hours for all the back office databases to become updated to the new modem. check the my account app, internet tab, and select the gateway/modem. compare the 'serial number' shown with the numbers on the new modem. do they match character by character?



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Official Employee

Re: xfinity beta can't be accessed on ROKU

Hey @dray2

 

Thank you for posting to the Xfinity Forums. Sorry for the experience you're having. I wanted to follow up with you to see if you're still receiving the DRM error code? If so, I'd like to help get it fixed. Please send me a private message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name. 

 

 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!