will not load onto the "home entertainment experience" from the homepage

---

@saavco8391 wrote:

Hi all,

 

I have been using my Mom's xfinity account for years, and have never had an issue logging in and using the app to watch shows/movies/recordings on my computer. I live in Austin and she is in Houston, so I am not working from her cable connection. I am able to watch everything on my andriod phone, but not my apple computer. For the past week I have been able to long into the home page with no issue. When I click on anything, such as the little TV icon at the top, or anything on the homepage, it goes to a blank white screen and does not finish loading or the message " now connecting to the home entertainment experience." I had it loading on that page for 30 minutes while the little dots flashed across the screen. 

---

the streaming website will only work while connected to the home internet for full subscription access. the TVgo channels and completed recordings as well as much of the on-demand library is available when not at the home address connected to the home internet.