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@blondemom wrote:
Does anyone have as much trouble as me streaming live shows on their computer? I have called hundreds of times, they have sent techs out to review my cable and modems to NO avail. I can stream from Netflix or Amazon but Xfinity is HORRIBLE. It never ever works. I will be looking for another company.
please explain horrible. error messages? symptoms? while having that problem if you run a smart device (phone/tablet) does that device have the same issues at the same time?
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@blondemom wrote:
By horrible i mean, the streaming stops or freezes or error messages come up. Usually says something is wrong w the tvapp. If i am using my smart phone at the same time, its fine.
Tonite i tried using tv to go, seems to work better. My wifi is connected, ive cleaned up my computer...called comcast a zillion times and they never have a solution.
since other devices work fine the stream itself is fine. did you try closing all open apps/browser windows etc and rebooting and then running just one browser window to run the xfinity stream site? also, did you check to see if the macbook is fully updated so it is not trying to update in the background?
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@blondemom wrote:
Yes, my computer is updated but i have xfinity on google chrome, which i use for everything. Is there a briwser you can suggest?
is your device a 64 bit? if you use chrome and select help/about does it show you are running 64 bit?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Hi there, blondemom. There hasn't been any further activity on this thread and since we didn't hear back from you, I have completed this interaction. If you do end up needing further support with this, please send me a private message.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thank you, take care.
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