ftde.provision.accountMismatch on xfinity.com/stream

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@kheila wrote:

When I attempt to log in at xfinity.com/stream, I get the error message: "Sorry, we've run into a problem. The good news? We can take care of it right now. First, you'll need to sign out of your account. When you sign back in it'll be fixed. Ready? (Error ftde.provision.accountMismatch)"

 

Logging out and then back in doesn't fix it - same error. I cleared my cache and cookies, restarted my computer, and tried a different browser. No change, same error. This only happens on my laptop, I can stream just fine on my iPad.

 

Based on other people's posts with the same issue, it sounds like I need someone at Comcast to "jiggle the handle" behind the scenes. This is probably related to the fact that I have a second, old account linked to my current account. I was on a chat with a CSR last night and he was unable to resolve the issue. Thought I'd try here, since I most likely won't be available to answer the call when the next level support rep calls me back tomorrow.

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you appear to have posted this question 2 times using 2 different usernames on the forum. try to use just one username. the answer is to call 800-comcast and select billing. a=sk the agent to fix your username to only point to your current account number/address.

Nope, that other post was not me. I'll just wait for the follow up call, but if I don't get it I'll do as you recommended.