Community Forum

can't stream live tv

Highlighted
New Poster

can't stream live tv

hi, I'm having a problem streaming live tv on my laptop, now it says I need to be connected to my home wifi and  I'm already connected to my home wifi and before I was able to stream live tv on my laptop but now every time I try, none of the channels appear. please help me thank you. 

Highlighted
Expert

Re: can't stream live tv


@cookie23ma wrote:

hi, I'm having a problem streaming live tv on my laptop, now it says I need to be connected to my home wifi and  I'm already connected to my home wifi and before I was able to stream live tv on my laptop but now every time I try, none of the channels appear. please help me thank you. 


have you recently changed your gateway modem? have you checked to be sure the SSID that your computer is connected is your own home wifi (not the xfinitywifi SSID)? does a smart device (phone/tablet) using the xfinity stream app work correctly?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!