Xfinity streaming no longer working

[abr8838]

Hi

As of today on all of my mac computers I can no longer stream TV and I get the following error when logging in : 

Error ftde.provision.accountMismatch

streaming on my iPad through the Xfinity app seems to still work but on both my Mac computers I get the above error. I have tried logging out and back in as suggested when the error occurs but still not working.

Any help appreciated

Thanks

[Rustyben]

---

@abr8838 wrote:

Hi

As of today on all of my mac computers I can no longer stream TV and I get the following error when logging in : 

Error ftde.provision.accountMismatch

streaming on my iPad through the Xfinity app seems to still work but on both my Mac computers I get the above error. I have tried logging out and back in as suggested when the error occurs but still not working.

Any help appreciated

Thanks

---

are you using the same username/password on the devices?

[abr8838]

Yes, I am using the same ID and password on all devices. This was all working fine until yesterday 

[RobertWy]

---

@abr8838 wrote:

Yes, I am using the same ID and password on all devices. This was all working fine until yesterday 

---

Call 1800comcast ask for Billing and explain your issue.