Community Forum

Xfinity stream

Highlighted
New Poster

Xfinity stream

I am an Xfinity user but it won’t let me use stream. It says signed in but not authorized. Why is that?
Highlighted
Expert

Re: Xfinity stream


@Ajrobin1998 wrote:
I am an Xfinity user but it won’t let me use stream. It says signed in but not authorized. Why is that?

do you have residential Cable TV and Internet in your home? any mix of business accounts being used? are you an X1 customer?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Problem Solver

Re: Xfinity stream

Are you on your home wifi and trying to stream?  If not on home wifi, have you selected TV Go channels only?

Joe V
(not a Comcast employee, just another paying customer)