Community Forum

Xfinity beta app stopped working on my Samsung Series 7 TV

Highlighted
New Poster

Xfinity beta app stopped working on my Samsung Series 7 TV

The Xfinity beta app stopped working on my Samsung Series 7 TV. It worked fine the last 2 weeks, now nothing. Will there be an update for 2020 TV’s, and if not, why not?
Highlighted
Expert

Re: Xfinity beta app stopped working on my Samsung Series 7 TV


@Loudogg32078 wrote:
The Xfinity beta app stopped working on my Samsung Series 7 TV. It worked fine the last 2 weeks, now nothing. Will there be an update for 2020 TV’s, and if not, why not?

using your TV's menu and remote remove the beta app. then power unplug your TV for 2-3 minutes then plug back in. reinstall the app, be sure to accept the terms and conditions. working now?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

Re: Xfinity beta app stopped working on my Samsung Series 7 TV

Doesn't work.

Highlighted
Frequent Visitor

Re: Xfinity beta app stopped working on my Samsung Series 7 TV

Same here on Samsung 7, when reinstalling it, it goes to the settings page under 'Purchases' and I can't go to a program menu.

Pretty lousy software, when it works, and now it doesn't.