Re: Xfinity beta app on Roku :subscribe to channels - Xfinity Help and Support Forums

Kellone · ‎05-22-2019

I’ve installed app and uninstalled app, rebooted Roku and I cannot watch any channels live or streaming. The only options any channel I try to watch says subscribe, record or series info.

ComcastAlly · ‎05-27-2019

Kellone, thanks for reaching out here! I would be happy to help with the stream issues you're running into. Is this same thing happening on other devices or just the Roku?

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Kellone · ‎06-02-2019

No also happening on iPad. I’ve restarted modem and still not working, tells me I need a subscription.

ComcastMorgan · ‎06-02-2019

Frustrating! Please send me a private message with your name so I can take a look at your account and subscription on this end and we can go from there.

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

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ComcastMorgan · ‎06-02-2019

Hi, Kellone. Thanks for your time and for working with me in PM. Very glad I was able to help you fix the issue. Have a good one, take care.

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