New Poster
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1 Message
Xfinity app on Roku will not work.
I purchased a Roku Streamstick+ today solely to use with Xfinity Stream. I have yet to be successful in making it work. The app starts up, then says “initializing” and never makes it past that. Sometimes it gives an error and other time it initializes indefinitely.
I have an Arris SB8200 and Netgear Nighthawk x6.
I would greatly appreciate some help on this as I am planning to use this as my only method of watching tv.
I have an Arris SB8200 and Netgear Nighthawk x6.
I would greatly appreciate some help on this as I am planning to use this as my only method of watching tv.
Rustyben
Expert
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24.6K Messages
6 years ago
are you at home connected to your own home wifi (not a business TV nor internet account)? Do you pay for a cable TV subscription for video? do you have a working X1 set top box in your home?
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Sfin72
Regular Visitor
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3 Messages
6 years ago
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Rustyben
Expert
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24.6K Messages
6 years ago
what is the error message and error message number? are you and x1 subscriber using your own home wifi/internet on the Roku?
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Sfin72
Regular Visitor
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3 Messages
6 years ago
There is no error message, it loads up the Xfinity beta app screen. Then it goes to initialize and stays there until it says, can't connect try again.
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Rustyben
Expert
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24.6K Messages
6 years ago
is this a roku TV or a roku device?
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Bvonderh
New Poster
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3 Messages
6 years ago
Restart your modem... I had problem after internet upgrade and now works
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Sfin72
Regular Visitor
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3 Messages
6 years ago
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Xfinity_Support
Official Employee
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1K Messages
6 years ago
Hello, thank you for reaching out here and glad to hear your issues seemed to be resolved. If you still need assistance or have any other questions please feel free to reach out and create another post.
Thank you
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