Community Forum
@cdelair2004 wrote:
We've had the streaming for 6 months all of sudden Channels are missing when accessing the app on the smart TV's. Restarted the modem but this didn't help. Unplugged Tv's multiple times no luck.
We had the same problem a week ago and thought it was fixed after talking to xfinity support.
when at home and having this problem are you seeing any error message/error numbers? did you try viewing the same channel on a smart phone/tablet connected to the same wifi?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Hi @cdelair2004 , thanks for reaching out on Xfinity Forum. Kindly retest and verify if the missing channels issue was resolved, thank you.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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