Carmenortiz1966's profile

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Thursday, August 20th, 2020 9:00 AM

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Xfinity Stream app stuck on purchase screen

How can I fix this problem? my Samsung TV is stuck on xfinity dream purchase screen.

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Expert

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24.6K Messages

5 years ago


@Carmenortiz1966 wrote:
How can I fix this problem? my Samsung TV is stuck on xfinity dream purchase screen.

on what device are you streaming? if a desk/laptop what operating system and version and what browser are you using?

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5 years ago

I am having the same issue, deleted the app many times, logged out, reset activation code, nothing.... Help

Expert

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24.6K Messages

5 years ago


@Ellisclan wrote:

I am having the same issue, deleted the app many times, logged out, reset activation code, nothing.... Help


on what device are you streaming? if a desk/laptop what operating system and version and what browser are you using?

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1 Message

5 years ago

I am having the same issue with my Samsung Q60 85” TV. It is stuck on the purchase screen. I tried deleting the app multiple times.

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1 Message

4 years ago

Noticed in others’s posts that some had multiple linked accounts/locations as did
I. Logged into my Comcast account and changed my primary location to the same address/location as the TV’s (2 Samsung’s neither working), then followed others’ advice of de/installing the Stream app, unplugging the TV for 5 min., then re-installing the app and re-authorizing and it worked for both TV’s! Not sure who monitors this forum but Xfinity should take note.
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