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Xfinity Stream app not recognizing home network

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Deepcover266
New Poster
‎10-04-2019 09:03 AM

Xfinity Stream app not recognizing home network

I just got a new cable modem last night. Everything hooked up fine and I was able to use me Stream app with out issue. This morning when trying to use it I'm getting a message that I'm not on my home network. But I am. I logged out of the app and back in, but have the same issue. I can get to the TV listing but continue to receive this message.

Has anyone seen this before? I assume it's related to the new modem but I'm unable to figure out how to correct it.
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RobertWy
Silver Problem Solver
‎10-04-2019 09:41 AM

Re: Xfinity Stream app not recognizing home network

@Deepcover266 wrote:
I just got a new cable modem last night. Everything hooked up fine and I was able to use me Stream app with out issue. This morning when trying to use it I'm getting a message that I'm not on my home network. But I am. I logged out of the app and back in, but have the same issue. I can get to the TV listing but continue to receive this message.

Has anyone seen this before? I assume it's related to the new modem but I'm unable to figure out how to correct it.

Are you logged in with your account username/password?

https://customer.xfinity.com/#/settings/security#username-password


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Deepcover266
New Poster
‎10-04-2019 10:32 AM

Re: Xfinity Stream app not recognizing home network

Yes I'm logged in with my account and password. For my app I logged out and back in to register the device. But it didn't matter.

Just now I used the web browser on my PC and got the same thing useing Stream from the website. I can't watch ABC because it says I'm not at home. But any TV Go channel like Foxnews works. So it's not contained to one device.
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RobertWy
Silver Problem Solver
‎10-05-2019 08:45 AM

Re: Xfinity Stream app not recognizing home network

@Deepcover266 wrote:
Yes I'm logged in with my account and password. For my app I logged out and back in to register the device. But it didn't matter.

Just now I used the web browser on my PC and got the same thing useing Stream from the website. I can't watch ABC because it says I'm not at home. But any TV Go channel like Foxnews works. So it's not contained to one device.

What connection are you using - wired, wifi, xfinitywifi?


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
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Deepcover266
New Poster
‎10-05-2019 09:42 AM

Re: Xfinity Stream app not recognizing home network

I was useing wired and wireless. The crazy thing is. I messed with my modem and router the whole evening and nothing worked. I put everything back to where it was because I got tired of messing with it.

This morning I wake up and everthing is working fine. I had read this happened to others as well. It has to be something on Comcast back end that needed updating. Because nothing I did made a difference.

But I think I'm fine now.
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