Frequent Visitor
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6 Messages
Wrong DVR Account Displayed Online
When I log into Xfinity Streaming online through my laptop, the account information belongs to someone else. The DVR recordings, scheduled recordings, favorites, etc are not mine. I am not able so see who they belong to but they are not mine. This really causes me concern about the security of this Comcast Service. I called, reset my password, and nothing changed. They gave me a reference number but no explanation of the problem or timeframe for fixing it. Has anyone else experienced this? I searched and found a few previous reports of this problem, but the conversations were locked for some reason.
Rustyben
Expert
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24.6K Messages
5 years ago
moved your post to the stream website area of the forum. are you connected to your own home wifi? when you use a smart phone/tablet on the same account while connected to your own home wifi, does it show your channels and recordings?
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XfinityStream
Official Employee
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196 Messages
5 years ago
Hi @StormChaser904 I have submitted a ticket for this issue. And we will keep you updated. Thanks
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XfinityStream
Official Employee
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196 Messages
5 years ago
@StormChaser904 hi, have you been able to view the correct recordings on your laptop recently?
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XfinityStream
Official Employee
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196 Messages
5 years ago
thank you for confirming!
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StormChaser904
Frequent Visitor
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6 Messages
5 years ago
Yes, everything has worked just fine after I cleared all the Cookies from my Chrome browser.
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