Unable to delete recording

[Tek]

I have an old recording stuck in my stream app. When I attempt to delete it I get an error stating that it cannot.

Any suggestions  to clear it? 

[RobertWy]

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@Tek wrote:

I have an old recording stuck in my stream app. When I attempt to delete it I get an error stating that it cannot.

Any suggestions  to clear it? 

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have you tried deleting it on the website?

https://www.xfinity.com/stream/recordings

[Tek]

This site gives me a different error, but still won't delete:

This recording is currently in use on another device and cannot be deleted at this time.

(Error TVAPP-00100)

[Tek]

Anyway to escalate to support from here? Phone support had me swap box. Did nothing. The recording is stuck in cloud not on the box.

[Tek · Accepted solution]

I maxed out the Cloud DVR and it forced the deletion of the phantom recording.