saitheguy's profile

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Wednesday, January 1st, 2020 5:00 PM

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Unable to Watch Content on ESPN App on Phone, Laptop, or Apple TV

Hi, 

 

I am having an issue with watching content on the ESPN app. I sign into the app using my Xfinity sign-in, but when I click on something to watch, I get an error that reads: 

 

"This network is not included in your current television subscription. Please contact your TV provider to subscribe. http://my.xfinity.com/upgrade"

 

This is occurring on the ESPN app on my TV, the ESPN app on my phone, and on espn.com/watch on my laptop. This use to never happen, and the issue started to pop up occasionally a few months ago. Now, I face this issue everytime I try to watch ESPN on one of these other devices. 

 

I know that I am subsribed to ESPN, as I can watch it on Cable and I can also watch it on the Xfinity Streaming App, so why am I receiving this message?

 

Thanks!

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