TVAPP-00477 on windows 10 laptop connected via wifi to my home router

[marleycat9]

Windows Version 10.0.19041 Build 19041

Connected to my home wifi.

This has been on going for quite a while now.

I have enabled Flash.

Streaming comes up everything looks great until I press play

it trys to load a couple of times then gives up with

TVAPP-00477  paying too much for this service to not work properly.

Any suggestions would be appreciated, been very frustrated with Xfinity support

and even swore at a stupid chat bot.

[marleycat9]

Some additional information from the diagnostics page.

Build number15

OSWindows 10

BrowserChrome 85.0.4183.121

Flash version32.0.0

Statusin home

Entitlementscvod, tve-vod, cdvr, clinear, transactions, est, tve-linear

Last fingerprintcloudtv_web_polymer_6.4.0_prod_1601948581969_46902

Stream providerprimetime

Video ID tve/video/ODOL_Disney-10452954/

Media ID comcast:tve:vod:guid:ODOL_Disney-10452954

Stream ID hTlAW07bGJ4E

Error code TVAPP-00477

Error description DRM_ERROR(DRM_SUPPORT_ERROR)

Error aux infohttp://link.theplatform.com/s/P_bgCC/hTlAW07bGJ4E?format=redirect

Video ProviderFreeform

Video SourceTveVideo

VideoTitleKal Penn Approves Our Democracy

[Rustyben]

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@marleycat9 wrote:

Some additional information from the diagnostics page.

Build number15

OSWindows 10

BrowserChrome 85.0.4183.121

Flash version32.0.0

Statusin home

Entitlementscvod, tve-vod, cdvr, clinear, transactions, est, tve-linear

Last fingerprintcloudtv_web_polymer_6.4.0_prod_1601948581969_46902

Stream providerprimetime

Video ID tve/video/ODOL_Disney-10452954/

Media ID comcast:tve:vod:guid:ODOL_Disney-10452954

Stream ID hTlAW07bGJ4E

Error code TVAPP-00477

Error description DRM_ERROR(DRM_SUPPORT_ERROR)

Error aux infohttp://link.theplatform.com/s/P_bgCC/hTlAW07bGJ4E?format=redirect

Video ProviderFreeform

Video SourceTveVideo

VideoTitleKal Penn Approves Our Democracy

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try updating chrome and turn off flash.