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Stream not showing all channels when in home

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New Poster

Stream not showing all channels when in home

My DVR programs no longer show up on stream, but they show on the tv box.  I also cannot access anything that is not TVGO in home, connected to modem.

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Silver Problem Solver

Re: Stream not showing all channels when in home


@KevinBoling wrote:

My DVR programs no longer show up on stream, but they show on the tv box.  I also cannot access anything that is not TVGO in home, connected to modem.


What browser are you using?

https://www.xfinity.com/stream/


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Stream not showing all channels when in home

Doesn''t work on Chrome browswer on PC, Stream app on IOS on ipad or iphone.....all items up to date......seems to be a server issue on Comcast side.

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Silver Problem Solver

Re: Stream not showing all channels when in home


@KevinBoling wrote:

Doesn''t work on Chrome browswer on PC, Stream app on IOS on ipad or iphone.....all items up to date......seems to be a server issue on Comcast side.


Call 800-Comcast and select billing. ask the agent to check that your username you are logging in with is connected to your current account/address only and has the right permissions.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
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Official Employee

Re: Stream not showing all channels when in home

Hello KevinBoling. We appreciate you visiting and posting on the Xfinity Forums. I can assist with troubleshooting your in home Xfinity Stream content issue. Please reach out to me via private message and include your full name so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 
 

 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Stream not showing all channels when in home

Hi KevinBoling. Since I didn't get a response from you, this thread has been locked. Please don't hesitate to send a private message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!