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Stream Channel 21 in Marietta GA?

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Stream Channel 21 in Marietta GA?

I have  Roku at my house in Marietta, with Infinity Stream on it. It works fine except that Channel 21 is listed in the guide as ACE but when you select it is some kind of home shopping channel. The Actial Xfinity box is correct but it's called ATL21 on the guide. The on line Channel line up indicates it called ACE.

 

Whats up with that?

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Expert

Re: Stream Channel 21 in Marietta GA?


@rsteinmetz70112 wrote:

I have  Roku at my house in Marietta, with Infinity Stream on it. It works fine except that Channel 21 is listed in the guide as ACE but when you select it is some kind of home shopping channel. The Actial Xfinity box is correct but it's called ATL21 on the guide. The on line Channel line up indicates it called ACE.

 

Whats up with that?


if you use a smart phone/tablet and the xfinity stream TV app is the correct channel programming shown?



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Re: Stream Channel 21 in Marietta GA?

Same thing on my Android Tablet.

Channel 21 Grid/Guide shows ACE and lists the programs. But if you watch the channel it shows SHOP HQ.

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Expert

Re: Stream Channel 21 in Marietta GA?


@rsteinmetz70112 wrote:

Same thing on my Android Tablet.

Channel 21 Grid/Guide shows ACE and lists the programs. But if you watch the channel it shows SHOP HQ.


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Stream Channel 21 in Marietta GA?

Thanks for posting to the Xfinity Forums to bring this to our attention @rsteinmetz70112! I can reach out to the correct department to have this fixed. Please send me a private message with your first and last name and your full-service address. To send a private message, click on "ComcastChe" and then click send a message.  


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