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@Twistedsteel wrote:
I noticed shows I haven’t watched are now showing I’ve watched them. I changed my password and a show that was recorded last night shows as watched today. I’ve tried searching for devices in the account but I can’t find anything. How do I get this other person off my account.
are you by chance in a condo/apartment?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Twistedsteel wrote:
A 6 yr old that has no interest to game of thrones. I believe an old friend is still using my account I had logged in on her samsung and forgot to log out. I’ve asked her to sign out and changed the password but I believe she’s still watching shows.
A comcast employee usually responds with 72 hours. ask the employee to deprovision all of your streaming devices.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hey there, Twistedsteel! Thank you for reaching out here on the forums.
I can definitely help out with the Stream issues you're running into! To get started, can you please send me a PM with your first and last name? Thank you!
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
