Community Forum
@Bailey1101 wrote:
Hi, I recently recorded an episode of a show I watch and I screen recorded it on my computer but the video came up black. Why is this happening? This was never an issue until now and I've always screen recorded videos off of xfinity's website from recordings off my TV. If anyone can help that'd be great. Thanks.
does the home DVR recording play normally? did you try playing back a 'black' recording on a different smart phone/tablet/PC?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
