Community Forum
@msuscorpio wrote:
Since sometime last week everytime I go to the Saved > Recordings page I get a message saying Sorry, we're having some trouble. We're working as quickly........Try Again.
Ive already tried resetting all my equipment and doing the refresh from my account page. Ive seen other closed older posts on this but never saw any solution. I can still get to that page on my android app and there are workarounds for the web page but I cant manage any recordings without that page.
on what OS (windows/apple/android) and version (ex: windows 10) and what browser (ex: chrome) does this happen? do you have a VPN installed?
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@msuscorpio wrote:
Windows 10 Ive tried Chrome and the new MS Edge. Mac Ive tried Chrome and Safari. Android app I can get to the recordings page. Same with the iOS app. No VPN on these machines.
use the Xfinity my account app and sign in. go to the internet tab. select the gateway/modem (is there more than one?) and compare the shown 'serial number' to the label on your gateway/modem. does it match the HFC MAC Address exactly?
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We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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@msuscorpio wrote:
No, I own my own equipment. It's the only one listed. I have a Motorola MB8600 and gig speed
did the 'serial number' match the one on the label for HFC MAC address on your owned modem?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hi @msuscorpio and @FSugino2!
We appreciate you for using the Xfinity FOrums to make us aware of the issues you're having with your recordings on the Roku Stream Beta app. This isn't the experience we want for our customers. I want to assist you by reviewing your accounts and completing the necessary troubleshooting to resolve this issue.
Please send me a private message with your full name, as it's listed on your billing statement. Click on my name ComcastChe, then click Send a message.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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